You can also text 'stat' for a status update if you reported your outage using the texting service. During large or widespread outages, we will post updates on this website as well as on Facebook and Twitter. If you reported your outage via the toll-free reporting line, you can request a call back letting you know when your power is restored. Get status updates by checking the outage map.If you don't have a smart meter (or you're not sure if you do), please manually report your outage, even if a RED circle appears in your area.Your meter communicated directly with EWEB, letting us know the power is out at your specific address. If you have a smart meter, you don't need to report the outage.In a major event such as a wind or snow storm, we may be prioritizing multiple outages based on the hierarchy of repair. We are performing a variety of tasks such as calling in crew resources or evaluating incoming outage reports to isolate the possible cause of the outage. EWEB is aware of an outage, but we haven't started working on restoration yet. RED = WE'RE AWARE THAT POWER IS OUT IN THE AREAĪn outage report has been received by either a customer manually reporting, or a smart meter automatically reporting.
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