![]() They’re not sure what you want, and most chatbots will tell you they don’t understand. If you ask the chatbot to start over or reset, it confuses them. Maybe you came to the end of your line of questioning and you wanted to look at other information. 1 - Tell the Chatbot to Reset or Start Over However, some responses or nuances of human speech can throw the bot off the scent, and lead to a dead end. When businesses create chatbots, they want them to be as helpful as possible for the people who use them. This way, as a customer, you'll know what to avoid so you don’t end up going in circles with the chatbot trying to get the answers you need. There are several ways the bot can end up doing this, and we’re going to walk through a few of them. While the customers are not technically "breaking" or damaging the chatbot, they are forcing it to give them an error message.
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